Cinema staff cursed and abused by family for asking them to put on their masks
Staff at the Cinderford Palace cinema in Gloucestershire maintained their policy of asking customers to wear masks and said their rules were ‘simple’
Image: Paul Nicholls)
A movie theater has been forced to defend its policies after customers swore at staff over its face mask rules.
Staff at the Cinderford Palace cinema in Gloucestershire said a family told them to “f *** off” after explaining that all of their customers were required to wear face covers indoors.
Director Andy Lougher has upheld the rules that face masks must remain in place despite customer feedback, GloucestershireLive reports.
In a Facebook post, Mr Lougher said the rules were “simple” and added that anyone who didn’t like him was free to do their business elsewhere.
The message read: “We are still getting quite a bit of ‘resistance’ which is assault on our request that all customers wear face masks when entering and leaving and moving around the theater.
“The family that just told my staff member to give a fuck about this can do just that and not bother to come back, masked or not.
“The usual response is, ‘we don’t have to do it now, it’s not the law anymore.’
“Maybe not, but it’s a private matter, if I wanted to I could decide that I wouldn’t let anyone in who wasn’t wearing a pink tutu.
“We believe prevention is better than cure, overall, wearing a face mask for a few minutes when entering and leaving the theater is a small price to pay if it helps protect yourself and others. It’s not difficult.
“The long and the short are simple: we ask you to wear a mask in this cinema, if you don’t like it, you are free to take your things elsewhere.”
The post divided opinion on Facebook, with some supporting the position while others called it “discrimination.”
Many applauded the cinema’s decision to “stick to their guns” and called the customers’ reaction “disgusting”, with one saying: “Happy to wear a face mask, or even a pink tutu. if that means i can access your fantastic cinema.
“I also applaud your pragmatic approach to abuse of your staff.”
Another said: “Too many misinformed, selfish and downright rude people these days!”
Meanwhile, some have challenged the measures and said: “I love the Palace Cinema but it is no longer the law to wear a face mask and it has to come down to personal choice.”
Another argued: “It is illegal to deny entry to anyone who is medically exempt.”
However, the cinema again defended its personal choice and replied, “You can choose not to wear a mask anywhere you want but if you want to come to the cinema you have to wear one, it is my personal choice.”
According to other people’s comments, the cinema allows customers to enter without a face cover if they are medically exempt from wearing one.
While the government’s enforcement of face masks was lifted in July, the rules still meant companies were allowed to enforce their own face mask regulations.